Shipping Policy
Industry Hair Extensions is proudly based in Perth, Western Australia. We ship Australia-wide, with fast dispatch and flexible delivery options — including same-day delivery in Perth metro (where available).
DISPATCH TIMES
We aim to dispatch orders quickly so you receive your hair with minimal wait.
Standard Dispatch
● Orders are typically processed within 1–2 business days.
● During launches, sales, or peak periods, dispatch may take slightly longer.
Once your order has been packed and sent, you’ll receive a confirmation email with tracking details.
PERTH METRO — SAME DAY DELIVERY
We offer same-day delivery for eligible Perth metro orders.
Same-Day Delivery Conditions
● Available for Perth metro addresses only
● Must be placed before the same-day cut-off time shown at checkout
● Subject to driver availability and delivery zone
● Same-day delivery is not available on public holidays
If same-day delivery is available for your suburb, it will appear as an option at checkout.
AUSTRALIA-WIDE SHIPPING
We ship to all Australian states and territories using tracked courier services.
Shipping options and pricing are displayed at checkout and are based on:
● your location
● parcel size and weight
● selected delivery speed
Estimated Delivery Timeframes (Australia)
● Metro areas: approx. 2–5 business days
● Regional areas: approx. 4–8 business days
● Remote areas: may take longer depending on courier networks
These timeframes are estimates only and may vary during busy periods.
TRACKING YOUR ORDER
All parcels are shipped with tracking.
Once your order has been dispatched you’ll receive:
● a shipping confirmation email
● your tracking link
If you haven’t received tracking within 48 hours (business days), contact us and we’ll help right away.
SHIPPING RATES
Shipping costs are calculated at checkout based on:
● your order weight
● delivery location
● selected shipping option
Any free shipping offers will be clearly displayed on the website and automatically applied where eligible.
DELIVERY ATTEMPTS & SIGNATURES
Some courier services may require a signature on delivery. If no one is available:
● The courier may leave a calling card
● The parcel may be redirected to a local collection point
● Delivery may be re-attempted
We recommend choosing a delivery address where someone can receive the parcel if you select a signature-required option.
INCORRECT ADDRESS DETAILS
Please ensure your delivery address is entered correctly at checkout.
Once your order is placed, we may not be able to change the address due to fast dispatch schedules.
Industry Hair Extensions is not responsible for:
● Parcels delivered to an incorrect address provided at checkout
● Failed deliveries due to incomplete or incorrect shipping information
If a parcel is returned to us, we will contact you to organise either:
● Re-delivery (at the customer’s cost), or
● A refund minus any shipping/return costs
LOST OR DELAYED PARCELS
If your parcel is delayed or appears lost, please contact us as soon as possible.
Courier investigations can take up to 10 business days.
Refunds or replacements can only be processed once the courier confirms the parcel as lost.
AUTHORITY DELAYS
We are not responsible for delivery delays caused by:
● Weather events
● Public holidays
● courier delays
● service disruptions
● regional or remote delivery limitations
CONTACT
Need help with your order or delivery?
You can contact us via:
● WhatsApp (fastest response)
● Email support
● Social media DMs
We aim to respond within 24–48 hours, Monday–Friday
