INDUSTRY HAIR EXTENSIONS FAQ

At this stage, all purchases must be placed through our website so everything is processed quickly and accurately. If you need help placing an order, you can message our team on WhatsApp and we’ll guide you through.

Once an order has been submitted, we will do our best however we’re unable to guarantee changes or cancel it. Our Perth dispatch team moves fast to get orders packed and sent out as quickly as possible.

If you forgot something, simply place an additional order.

Yes. As soon as your order has been packed and dispatched, you’ll receive a confirmation email with your tracking link.

If you haven’t received tracking within the expected timeframe, reach out to us on WhatsApp or email and we’ll help right away.

We’re so sorry! Please contact us as soon as possible and include your order number and a photo of what you received. We’ll fix it quickly.

Please contact our team with your order number, clear photos and a short description of the issue. We’ll assess it under our Returns & Faults Policy and sort it out as smoothly as possible.

We ship Australia-wide, with multiple delivery options availableat checkout.

If you’re located in Perth metro, we also offer same-daydelivery (where available).

For full delivery options, timeframes and pricing, visit our Shipping page.

Same-day delivery is available for Perth metro orders placed before our cut-off time (shown at checkout). Availability depends on driver capacity and distance.

Yes — international shipping is available. Shipping rates are calculated based on your parcel weight and destination and will be shown at checkout before payment.

If your order is shipped outside Australia, your country may apply duties or import taxes. These fees are determined by your local customs authority and are the responsibility of the customer.

We don’t have control over international import charges or customs delays.

Please double-check your shipping details before placing your order.

Once your order has been placed, we may not be able to update addresses due to strict dispatch schedules. If the parcel is already in transit, we cannot redirect it.

If the order is returned to us due to an incorrect address, we’ll contact you to arrange re-delivery or a refund (minus shipping costs).

If your parcel is delayed, contact our team and we’ll lodge an investigation with the courier.

Please allow up to 10 business days for courier investigations. Refunds or replacements cannot be issued until the courier confirms the parcel as lost.

Before reaching out, please double-check all packaging — smaller items can sometimes be tucked inside.

If something is still missing, contact us with your order number and we’ll make it right.

Enter your code at checkout in the Discount Code field. Codes are case-sensitive.

Discounts can’t always be applied after an order has been submitted, so make sure it’s entered before final payment.

A few common reasons:

●  It may exclude certain products or bundles

●   It may be expired

●   It can’t be used alongside other offers

●   It may require a minimum spend

If you’re unsure, message us on WhatsApp and we’ll help.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.